Owners of the Nexus One, a touchscreen smartphone developed by Google, haven’t been receiving satisfying customer support from the company. The company only provided an e-mail address, and forum to help those in need. However, it would take several days before getting a response from an e-mail. Now Google, in an effort to boost customer support, unveiled a support hotline customers can call for inquiries and shipping questions.
New York Times -
Grade: 8/10
ReplyDeleteMistakes
• I'm confused by much of this. Which company provided only an email? Why are the owners complaining about bad customer service; isn't it up to them to make it happen?
• Is taking several days? Was taking several days?
• What's the number to call? That's important information to include.